Shipping policy

ASKIVORA currently ships products across serviceable locations in India.

Processing Time

Orders are generally processed within 3–5 business days (Monday–Saturday). Processing times may be longer during festivals, promotional events, or exceptional circumstances.

Estimated Delivery

Typical delivery timelines are:

Metro cities: approximately 3–7 business days
Other locations: approximately 5–10 business days
Remote locations: may require additional time

These are estimates and are not guaranteed delivery dates.

Shipping Charges

Our standard shipping structure may be:

Orders above ₹999: Free Shipping

Orders below ₹999: Shipping charges as displayed at checkout.

ASKIVORA reserves the right to change free-shipping thresholds or promotional shipping offers.

Cash on Delivery

COD is available on eligible orders and serviceable PIN codes.

ASKIVORA may verify COD orders through phone, SMS, WhatsApp, OTP, or other confirmation methods before dispatch.

Order Tracking

Once your order is shipped, tracking information will be shared through email, SMS, WhatsApp, or your order-tracking page where available.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned because of an incorrect or incomplete address, reshipping charges may apply.

Delivery Attempts

Courier partners may make multiple delivery attempts.

Customers are requested to keep their phone accessible and cooperate with delivery partners.

Delays

Delivery may occasionally be delayed because of:

  • Weather
  • Festivals
  • Courier disruptions
  • Natural disasters
  • Government restrictions
  • High order volumes
  • Remote-area limitations
  • Other events beyond our reasonable control

Lost or Damaged Shipment

If tracking shows an unusual delay, lost shipment, or delivery issue, contact us at: Email: support@askivora.com Phone/WhatsApp: +919773715413 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

We will coordinate with the courier partner and assist with resolution.