Refund policy

At ASKIVORA, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we will assist you in accordance with this policy.

Return / Replacement Eligibility

You may request a return or replacement within 7 days of delivery if:

  • The product received is damaged.
  • The product is defective or not functioning as intended.
  • You received an incorrect product.
  • An item or accessory is missing from the package.
  • The product is materially different from the product description.

To be eligible, the product must be:

  • Unused, except where testing is required to identify a defect.
  • In its original packaging.
  • Returned with all accessories, manuals, tags, and packaging material.
  • Supported by clear photographs or an unpacking video where reasonably required.

Change-of-Mind Returns

Returns for change of mind, personal preference, colour preference, or products no longer required may not be accepted unless specifically stated on the relevant product page.

Where such returns are accepted, return-shipping charges may be deducted from the refund.

Non-Returnable Products

For hygiene, safety, or practical reasons, certain products may be non-returnable once opened or used. This may include personal-use, hygiene-related, consumable, customised, clearance, or explicitly marked non-returnable products.

Any applicable restriction will be displayed on the product page.

Damaged or Incorrect Orders

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery at:

Email: [support@askivora.com]
WhatsApp/Phone: [+919773715413]

Please provide:

  • Order number
  • Registered phone/email
  • Photographs of the product
  • Packaging photographs
  • Unpacking video, if available
  • Short description of the issue

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will normally be processed within 5–7 business days after approval.

Refunds for prepaid orders will generally be credited to the original payment method.

For COD orders, the customer may be requested to provide bank or UPI details for refund processing.

Bank or payment-provider processing times may vary.

Order Cancellation

Orders may be cancelled before dispatch by contacting customer support.

Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.

Failed Delivery / Refused COD Orders

Customers are requested to provide accurate delivery information and accept confirmed COD orders.

Repeated refusal of confirmed COD shipments or intentionally incorrect delivery information may result in restrictions on future COD orders.

Contact

For return or refund assistance:

ASKIVORA Customer Support
Email: [support@askivora.com]
Phone/WhatsApp: [+919773715413]
Business Hours: [Monday–Saturday, 10:00 AM–6:00 PM]